Refund policy

At ToyJoy Store, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

Returns

We accept eligible returns within 30 days of delivery. To be eligible for a return, the item must be unused, unworn, and in the same condition as received, with all original packaging and accessories included, where applicable. Customers must provide valid proof of purchase or their order number, and the return request must be submitted within 7 days of delivery. Items that have been used, damaged, altered, or are not in their original condition may not be eligible for a return. Certain products may also be excluded from returns due to hygiene, safety, personalization, or other applicable restrictions.

How to Request a Return

Before sending any item back, please contact us at support@toyjoystore.com with:

  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photos of the product, if the item is damaged, defective, or incorrect

Please do not send products back without contacting us first. We will provide return instructions if your return is approved.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@toyjoystore.com.

Please include your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.

Return Shipping

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error on our part, the customer may be responsible for the return shipping cost.

If the return is due to receiving a damaged, defective, or incorrect product, please contact us before returning the item so we can determine the appropriate return shipping arrangement.

Original shipping charges, if any, may be non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider or financial institution additional time to process and post the refund to your account.

Partial Refunds

In certain circumstances, only a partial refund may be available, such as when:

  • An item is returned used or damaged due to customer handling.
  • The item is missing original packaging or accessories where applicable.
  • The item does not meet the return eligibility requirements.

Non-Returnable Items

Certain items may not be eligible for return, including products that are:

  • Used or damaged after delivery due to customer handling
  • Missing essential packaging or accessories
  • Personalized or specially made for the customer, where applicable
  • Otherwise identified as non-returnable at the time of purchase

Exchanges

If you would like to exchange an item, please contact us at support@toyjoystore.com before returning the product.

Depending on product availability and the reason for the exchange, we may offer an exchange, replacement, or refund.

Cancellations

If you need to cancel an order, contact us as soon as possible at support@toyjoystore.com.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow our return process.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@toyjoystore.com

Mailing Address:
ToyJoy Store
30 N Gould St Ste R
Sheridan, WY 82801
United States