Shipping Policy
At ToyJoy Store, we want to make your shopping experience simple and convenient. We currently offer shipping within the United States only.
Shipping Rates
We offer simple and transparent shipping rates:
- Orders of $70 or more: Free Shipping
- Orders under $70: Flat-rate shipping of $9
Shipping charges are calculated based on the eligible order subtotal before applicable taxes and after discounts.
Shipping Area
We currently ship orders to addresses within the United States only.
At this time, we do not offer shipping to international destinations, including Canada, Mexico, or other countries.
Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or U.S. public holidays may begin processing on the next business day.
Please note that processing times may occasionally be longer during major sales, holidays, or periods of unusually high order volume.
Estimated Delivery Time
After your order has been processed and shipped, delivery typically takes approximately 3–7 business days, depending on your location and the shipping carrier.
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, incorrect shipping information, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
You can use the tracking number provided to monitor your package's delivery status.
Shipping Address
Please make sure your shipping address is accurate and complete when placing your order.
ToyJoy Store is not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@toyjoystore.com. We will do our best to assist you before the order is shipped.
Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided by the shipping carrier.
If the tracking information indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local delivery location before contacting us.
If you still cannot locate your package, please contact us at support@toyjoystore.com, and we will assist you as much as possible.
Damaged Packages
If your order arrives damaged, please contact us promptly at support@toyjoystore.com and provide your order number along with photographs of the damaged package and products.
We will review the issue and work with you to determine the appropriate resolution.
Contact Us
If you have any questions about our Shipping Policy or your order, please contact us:
Email: support@toyjoystore.com
Mailing Address:
ToyJoy Store
30 N Gould St Ste R
Sheridan, WY 82801
United States